Responsible Gaming at Party Casino
At Party Casino, we want every visit to be enjoyable, safe and firmly under your control. We believe that gambling should always remain a form of entertainment, and we take our duty of care seriously as a licensed operator serving players across Canada, excluding Ontario and Alberta. Our Party Casino platform is built by ElectraWorks Limited, part of the Entain Group, and operates under the Kahnawake Gaming Commission licence (reference numbers 899 and 885). This page explains the tools, safeguards and support we provide to help you keep your gaming activity balanced and enjoyable.
Our Commitment to Responsible Gambling
We are committed to promoting responsible gambling across every part of our Party Casino platform, from the desktop site to our mobile and native apps. Whether you access Party Casino online through your browser, log in via the Party Casino app, or use Party Casino.com from a tablet, we apply the same responsible gaming standards consistently. Our goal is to make sure that Party Casino remains a safe, transparent and fair environment where your wellbeing always comes first.
Age and Eligibility Requirements
We only allow registration from players who are 19 years of age or older, or the higher legal age applicable in their jurisdiction, and who are physically located in Canada outside Ontario and Alberta at the time of play. We verify identity and location during account setup and may request supporting documents before allowing a Party Casino login or processing withdrawals. Anyone who has been diagnosed with, or is being treated for, a gaming disorder is not permitted to use our services, and we reserve the right to close or restrict accounts where this is discovered.
Restricted and Unauthorised Persons
Certain individuals are not authorised to hold an account with us, including officers, directors, employees, consultants and agents of the Entain Group, our suppliers and vendors, bookmakers, betting agents, and anyone involved in creating or running an event we offer for betting. This restriction also extends to their spouses, partners, parents, children and siblings. We monitor our player base to detect and prevent access by Unauthorised Persons.
Tools to Help You Stay in Control
We provide a full suite of responsible gambling tools directly within your Party Casino account, so you can shape your experience according to your own comfort level. These tools are always available whether you play on Party Casino online through a browser or via the Party Casino app on your phone or tablet.
Deposit Limits
We allow you to set daily, weekly and monthly deposit limits on your account. If you choose to reduce a limit, we apply the change instantly. If you request an increase, we apply a 24-hour delay before the new limit takes effect, giving you time to reconsider. This structure is designed to prevent impulsive decisions and to keep your spending aligned with your personal budget.
Time-Outs and Cooling-Off Periods
If you feel you need a short break, we offer time-out and cooling-off features that temporarily suspend access to your account for a period you select. During this time, you will not be able to log in, deposit or place wagers, and we will not charge an Inactive Account Fee while a time-out is active.
Self-Exclusion
For players who need a longer-term solution, we offer self-exclusion, including an indefinite option. Because Party Casino operates as part of the wider Entain Group, self-exclusion can extend across other Entain brands upon request, giving you broader protection beyond a single site. Once self-exclusion is activated, we take reasonable steps to prevent access, marketing communications and re-registration for the duration you have chosen.
Account Inactivity and Fees
We consider an account inactive after 365 consecutive days without a login combined with a cash wager, tournament entry, raked hand or deposit. Following this period, an Inactive Account Fee is applied and repeats every 30 days. This fee is never charged while a time-out or self-exclusion is in place. After 18 consecutive months of inactivity, we may withhold the remaining balance and close the account, though the balance always remains reclaimable by contacting our team. We also encourage players to check our Party Casino bonus terms periodically, as promotional balances may carry separate wagering and expiry conditions.
Recognising Signs of Problem Gambling
We encourage every player to periodically reflect on their gambling habits. Some signs that gambling may no longer be under control include:
- We notice you spending more time or money than originally planned
- You chase losses by increasing bets on Party Casino slots, live tables or sports markets
- Gambling starts to interfere with work, relationships or daily responsibilities
- You borrow money or use funds intended for essential expenses to keep playing
- You feel anxious, irritable or preoccupied with gambling when not actively playing
If any of these apply to you, we strongly recommend using our deposit limits, time-out or self-exclusion tools, or reaching out to a support organisation for confidential guidance.
Support Organisations
We work alongside independent, specialised organisations that offer free and confidential help to anyone affected by problem gambling. These include national and provincial helplines, counselling services and peer support groups across Canada. We can direct you to appropriate resources through our support team, and we encourage you to seek professional advice if gambling is affecting your life or the lives of people around you.
How We Support You
Our customer service team is available 24 hours a day, 7 days a week, through LiveChat and our online Contact Us form, in English, German and French to accommodate our players across Canada, including those who prefer Party Casino français. If you have questions about responsible gambling tools, account settings, or need to discuss a Party Casino login issue, we are always reachable. You can also email us directly at complaints@Party Casino.com or explore our Help Centre for step-by-step guidance.
Complaints and Escalation
If you are unhappy with any aspect of your experience, we ask that you first contact our customer support team so we can resolve the matter directly. If your concern remains unresolved, you may submit a written complaint to our complaints address, and we will acknowledge receipt within 24 hours and provide a final position within 45 days. Should you remain dissatisfied, you are entitled to escalate your complaint to the Kahnawake Gaming Commission at any time, seven days after the issue first arose. All matters are governed under the laws of Kahnawake, and our operational times are recorded in GMT+1.
We remain dedicated to keeping Party Casino a place where entertainment always comes first. If you ever feel that gambling is becoming a concern, please use the tools we provide or contact our team - we are here to help you stay safe and in control.
FAQ
Is Party Casino safe and legitimate?
We understand that players researching whether Party Casino is legit want clear answers before they sign up. Party Casino has operated since 1997 and is licensed and regulated by the Kahnawake Gaming Commission under Kahnawake Gaming Law. Our games, including slots, live dealer tables, blackjack, roulette and jackpot titles, run on certified RNG technology and are checked by independent testing organisations, so you can trust that outcomes are fair whether you play through Party Casino online or the Party Casino app.
Content updated: August 26, 2026