Party Casino Privacy Policy

At Party Casino, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and safeguard your data when you visit Party Casino.com, create a Party Casino account, or use our services in Canada, excluding Ontario and Alberta. By registering with us or using Party Casino online, you agree to the practices described below.

Who We Are

We are ElectraWorks Limited, company number 94014, with registered offices at Atlantic Suites, Suite 6 & 7, Europort Avenue / Europort Road, Gibraltar GX11 1AA, part of the Entain Group. We operate Party Casino under licence from the Kahnawake Gaming Commission, under the Kahnawake Gaming Law, reference numbers 899 and 885, issued 25 November 2021. We have provided gaming entertainment since 1997, and today we serve players across Canada through our Party Casino Canada platform, our website and our native Party Casino app.

Information We Collect

When you create a Party Casino login, deposit funds, place bets, or contact our support team, we collect a range of personal data necessary to operate our services responsibly and securely.

• We collect identification details such as your name, date of birth, address, email and phone number when you register.
• We record your account credentials, including your Party Casino canada login information, for authentication purposes.
• We gather financial information, including payment method details, deposit and withdrawal history, and transaction records related to your Party Casino deposit and Party Casino withdrawal activity.
• We track your gaming and sports betting activity, including games played, bets placed, and time spent using Party Casino online and Party Casino sports betting features.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you use our Party Casino app or desktop platform.
• We record your communications with our customer service team, including live chat transcripts and emails sent to complaints@Party Casino.com.

How We Use Your Information

We use your personal data for the following purposes:

• We verify your identity and age to confirm eligibility, since Party Casino requires players to be 19 years of age or older and located in Canada outside Ontario and Alberta.
• We process deposits and withdrawals, manage your account balance, and administer bonuses such as our Party Casino welcome bonus, Party Casino bonus codes and Party Casino no deposit bonus promotions where applicable.
• We monitor account activity to detect fraud, prevent unauthorised access, and protect the integrity of Party Casino games.
• We personalise your experience, including tailored promotions, and communicate updates about new Party Casino promotions, bonus codes, and offers you may opt into.
• We use your data to provide responsible gambling tools, including deposit limits, time-outs, cooling-off periods and self-exclusion options.
• We comply with our legal and regulatory obligations under the Kahnawake Gaming Commission and other applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies on Party Casino.com to remember your preferences, keep you securely logged into your Party Casino account, and analyse how you use our website and mobile applications. Cookies also help us understand which games, including our live casino, slots and table games, are most popular, allowing us to improve our Party Casino games library. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our services.

How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Payment providers, such as Visa, Mastercard, PayPal, Interac e-Transfer, Skrill, NETELLER and Trustly, to process your Party Casino deposit bonus transactions and withdrawals.
• Game and live casino providers, including Pragmatic Play, Evolution and Playtech, to deliver the games you play.
• Regulatory authorities, including the Kahnawake Gaming Commission, when required by law or during a Security Review.
• Fraud prevention and identity verification services to protect our platform and our players.
• Other companies within the Entain Group, particularly where self-exclusion requests extend across affiliated brands.

Data Security

We take the security of your information seriously. Our systems use encryption, secure servers and access controls to protect your data from unauthorised access, loss or misuse. Whether you access Party Casino via our website, tablet, or our downloadable Party Casino app, we apply the same rigorous security standards. While we work hard to keep Party Casino safe, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login details.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with legal, regulatory, tax and anti-money laundering obligations. If your account becomes Inactive after 365 consecutive days without a login, wager, deposit or tournament entry, we may apply an Inactive Account Fee as described in our Terms and Conditions, and after 18 consecutive months, we may close the account, though any remaining balance stays reclaimable by you.

Your Rights

You have rights regarding the personal information we hold about you. These include:

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You may object to certain uses of your data, including marketing communications.
• You may withdraw consent for optional data processing at any time.

To exercise any of these rights, you can contact our customer support team through Live Chat, available 24/7, or by emailing complaints@Party Casino.com.

International Data Transfers

As part of the Entain Group, we may transfer your information to servers or affiliates located outside Canada, including Gibraltar, where our operator ElectraWorks Limited is registered. When we do so, we apply appropriate safeguards to ensure your data continues to receive an adequate level of protection.

Age and Eligibility Restrictions

Our services are intended only for individuals who are 19 years of age or older, or the higher legal age required in their jurisdiction, and who are physically located in Canada outside Ontario and Alberta. We do not knowingly collect data from minors, and officers, directors, employees and close relatives of Entain Group companies, suppliers and vendors are not authorised to register. Anyone diagnosed with or being treated for a gaming disorder may not use our services, and we encourage all players to review our responsible gambling resources.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We recommend reviewing this page regularly. Continued use of Party Casino online after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal information, or if you wish to file a complaint, please contact our support team via Live Chat, our online Contact Us form, or by email at complaints@Party Casino.com. We acknowledge complaints within 24 hours and aim to provide a final response within 45 days. If unresolved, you may refer your complaint to the Kahnawake Gaming Commission seven days after it first arose.